Amazon.com has a famously bad reputation (e.g., inconsistent on good days, outright useless on bad) when it comes to customer service in matters that can't be handled by automation; but this is an especially serious issue -- more than a mere mistake, they seem currently to be in violation of the law.
In Amazon's defense (not regarding this, for which I can't think of one, but regarding its customer service), the one time I spoke with an Amazon customer service rep, she was immensely helpful.
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